Delivery & Return

FREE delivery on all UK orders. FREE International delivery when ordering $35 or more.

A wide range of premium delivery options are also available.

Delivery Options Overview

PatchWOW™ offers ideal shipping methods for any requirement. Be it FREE UK standard shipping on all orders  through Royal Mail or more quickly and secure via DPD or UPS.

 

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

International Delivery

Europe 3 to 5 Business Days

International FREE Shipping (Min. Spend $35/£28)

FREE

Orders under $35: All day delivery. Order anytime:

£2.20

Rest of World 6 to 7 Business Days

International FREE Shipping (Min. Spend $35/£28)

FREE

Orders under $35: All day delivery. Order anytime:

£2.20

PatchWOW™

UK Delivery

Royal Mail Standard Delivery

2nd Class: 2 to 3 Business Days

FREE

1st Class: 1 to 2 Business Days

From £1.10

Premium - Next Day Delivery

Royal Mail Special Delivery (Guaranteed by 1pm Next Day)

£6.35

DPD (Next Day)

£7.67

UPS (Next Day) 

£11.99

PatchWOW™

Exchange or Return of Goods

We are happy to accept returns for a "change of mind" up to 14 days after receipt.

Contact us to make a return.

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FAQs

Do you offer FREE UK delivery?

Yes. For all UK orders, the price you see is the price you pay as we send all orders via Royal Mail Standard 2nd Class which arrives in 2 to 3 Business Days. Delivery upgrades are also available.

Is Next-Day delivery available on all orders?

Yes. For complete peace of mind we can send orders via Royal Mail Special Delivery 1pm or 9am arrival or via courier; UPS or DPD. We also post all orders the same day when ordering by 4pm (Monday-Saturday). For all urgent orders simply contact our Customer Service Team.

Do you offer an International FREE Delivery Guarantee?

Yes, we offer an International FREE Delivery Guarantee which is our guarantee to our customers worldwide (not just the US & Canada) that orders of $35USD (approx £28GBP) and over, will not have added postage costs when delivered. International shipping starts from £2.20 (Approx $2.83 USD).

Do I need to be there to sign for delivery?

No. Tracked orders used to require a signature upon receipt but now we (or you!) can instruct Royal Mail or the courier to leave your delivery in a nominated "Safe Place" or with a neighbouring property. You will receive delivery updates via text message and/or email.

My order hasn't arrived yet. Where is it?

Buy with confidence as we offer our "PatchWOW Purchase Protection Programme" (PPPP) - in short, you will get a full order refund if your item doesn't arrive, arrives damaged, or isn't as described (e.g. wrong item received). UK standard orders should arrive in 2 to 3 Business Days. Europe orders should arrive in 3 to 5 Business Days. International/Non-European Countries should arrive in 6 to 7 Business Days. To claim against (PPPP), simply contact our Customer Service Team.

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